At the time of the execution of any service agreement with Ruta Verde Tours, the clients hereby represent their full knowledge and acceptance of these terms and conditions, which will be applied at such moment upon the written confirmation (by e-mail) of the services to be rendered either directly by Ruta Verde Tours or any third party and the clients may not at any time ignore them or claim the lack of knowledge thereof.
It is understood that undertaking treks, tours, or any other form of tourism activities, such as expeditions, jungle tours or any other trip arranged by Ruta Verde Tours, involves certain risks and dangers (Bolivia is a developing country). These risks include but are not limited to:
- Travelling in mountain terrain, on rivers and in forests and jungle.
- Travel by car, bus, jeep, boat, canoe, rafts, bicycle, or any other means of conveyance.
- Accidents or illness in remote regions with little or no medical facilities and without means of paid evacuation.
- Accidents caused by forces of nature.
- Changes in itinerary or cancellation of tour/trek due to reasons beyond our control.
Due to for example adverse climate conditions, road blocks i.e., routes and hotel reservations can sometimes be changed without notice, reason why the detailed itineraries are only for reference, and are not to be taken as exact itineraries of what the tour implies.
If changes have to be made it is –unfortunately- not always possible to notify our clients with anticipation. A strong overnight rain or snow fall for example can cause that some parts of a route become temporarily impassable and may oblige us to make changes in the itinerary. But notice that if we have to make changes it is for your own safety. If we have to modify the itinerary and the modification implies extra costs, these additional costs would have to be paid by the client.
In consideration of the above Ruta Verde Tours declares that as intermediary between the tourists and the entities or persons called to carry out the services, such as hotels, restaurants, airlines, transport, or others, shall not be liable for their bankruptcy, deficiencies, negligence or failures such as delays, loss or damages to baggage or goods, seat allocation in any kind of transport or hotel rooms, unexpected cancellation of reservations or any other failure of any kind. Ruta Verde Tours shall not be held responsible for any delay -and its consequences-, loss, injury or damage to any person or property resulting – directly or indirectly – from any act of God, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, quarantine, strikes, riots, thefts, pilferages, epidemics, medical or custom department restrictions or regulations, or any other causes beyond our control. Ruta Verde Tours does not assume liability or responsibility for securing the services of any doctor for any of their trips nor is it liable for any medical emergency, evacuation costs, expenses for accident, sickness or death, loss due to theft, or any other reasons incurred by any trip participant. Tourists are advised to seek such insurance arrangements (medical and accident insurance policy) in their home country. The participation in tours organized by Ruta Verde Tours takes place on passengers own responsibility and at their own risk. According to the above, the client shall not formulate protests of any kind against Ruta Verde Tours.
We accept responsability for harm or physical injury caused only by gross negligent acts of our agents whilst acting within the scope of, or in the course of their employment. Our liability in such case shall be limited to a maximum of three times the total price of the package.
Each participant is responsible for any equipment rented or borrowed from Ruta Verde.
Payment and Cancellation policy:
For all the services contracted, payment should be made before the commencement of the services.
If you have booked a trip with us and wish to cancel we reserve the right to apply the following penalties:
More than 30 days 15% of the total costs of the tour
21 to 30 days 40% of the total costs of the tour
11 to 20 days 65% of the total costs of the tour
10 to 3 days 85% of the total costs of the tour
within 2 days of departure 100% of the total costs of the tour
The penalties exclude domestic flight tickets as airlines have their own cancellation policy.
Ruta Verde Tours agrees to fully refund any money paid by the tourist in the case of having to cancel a tour for any reason under Ruta Verde’s control. If adverse climatic conditions exist or external events disturb or alter the normal course of the country, Ruta Verde Tours reserves the right of cancellation of the tour or part of it, or the modification of its content, always in the best interest and security of the travellers. In case of such cancellation the company reserves the right to withhold a percentage of the payment for administrative expenses plus the expenses made so far if any. If the tour has been initiated, the traveller will additionally pay the expenses made so far. If we have to modify the itinerary and the modification implies extra costs, these additional costs would have to be paid by the client.
The rates of quoted services can be modified at anytime if the Bolivian Government changes the subsidy to gasoline and/or diesel and/or if there are significant changes in the exchange rate dollar-boliviano.
Payment of the tour is taken as acknowledgment and agreement of the above mentioned terms.